Billing & Payment Information

Bills are mailed out every 2 months for services during the previous 2 months. You can pay your bill by mail, phone, online, in person, or participate in our Automatic Withdrawal Program. There is a late fee of 6% if not paid by the due date. Sewer charges are a flat rate and not based on water use. All the water meter readings are actual, we do not estimate. There are six billing cycles per year: o DEC/JAN due February 28 o FEB/MAR due April 30 o APR/MAY due June 30 o JUN/JUL due August 31 o AUG/SEP due October 31 o OCT/NOV due December 31 Failure to receive a bill does not relieve or excuse the obligation of payments and penalties. Please call the office if you have not received your bill. Altered checks will not be accepted. If a change needs to be made, a new check will need to be issued. Please see the Memorandum from the Treasurer’s Office Any unpaid balance accumulated between August 1 through July 31 will be added to the property taxes for collection with a 6% penalty fee.  Automatic Withdrawal Program You will continue to receive statements in the mail to show the current status and balance of your account. Your balance must be current in order to qualify. Fill out the application below and attach a voided check for bank information. If you wish to discontinue the automatic withdrawl, complete the “Agreement to Discontinue Deductions” form. There is no fee for this service. New accounts or changes to existing accounts may take one billing cycle  to go into effect. Please remember to cancel your ACH if you move!
Hours: Monday - Friday 8:00am - 4:30pm Phone: (440) 279-1970 (440) 285-2222 ext. 1970 (440) 834-1856 ext. 1970 Fax: (440) 285-9549 Location: 470 Center Street, Building #3 Chardon, Ohio 44024 Business Questions: Billing Questions: Location Water & Sewer Lines: Dial 811     


Senior Discount In order to qualify for a senior discount you must contact the Department on Aging and request information on the HEAP Program. Please click here to be directed to their website. Or contact them by phone at: 440-279-2130 If you are moving... Please contact our office if you are moving to request a final bill.
Agreement to Discontinue Deductions ACH Information & Application

Phone Payments

If you wish to make a payment over the phone with a credit card please call: 1-877-690-EPAY   Code: 4503 (1-877-690-3729) When prompted to enter the jurisdiction code please enter: 4503 *There is a fee for this service
Director: Steven Oluic, PhD This department reports to the County Commissioners James W. Dvorak, Timothy C. Lennon, Ralph Spidalieri
Your payment will be returned if no account number is provided.
Rental Property The property owner is responsible for the water and sewer bills even if the property is being rented. Sewer and water accounts are tied to the property and any unpaid bills will be added to the property tax. It is the property owners responsibility to check on their rentals and ensure timely payments. If the property owner wishes to put the account into the renter’s name, please fill out the form below and send it to our office.
Landlord/Renter Agreement Home Emergencies Projects Sewer Water Lab Billing Forms Staff Links Weather Approved Rate Increases 2017-2023 Altered Checks Policy Understanding your Bill
Pay Your Bill If you wish to make a payment online with a credit card or an E Check, Please only enter the 11 digit account number (NO DASH), click on the pay now button *There is a fee for this service
Low Income Houshold Water Assistance Program Billing
Phone: 440-279-1970 Fax: 440-285-9549
Your payment will be returned if no account number is provided.
Updated 5-10-2022